Ratings & Reviews

Overall Rating

5
(32 reviews)
100% of customers recommend this property

Rating Per Category

Parking
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Grounds
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Resident Reviews

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submitted by Mason W. - |Recommended: YesGreat place to live — The cost of rent is good, the staff is patient and helpful Parking can be a pain my only complaint.
response from property -Hi Mason! Thank you for taking the time to write us a review. We appreciate and value your feedback! Austyn Blais | Assistant Community Manager DABCO Property Management Maple Valley | Birch Hills 2200 NE Westwood Drive Pullman, WA 99163 (509) 338-0578
submitted by Morgan J. - |Recommended: YesNice Place — Its a good place to live. Nothing special but staff are nice and maintenance is helpful.
response from property -Hi Morgan, Thank you so much for writing us a review! We are happy to hear you are enjoying your time with us! Austyn Blais|Assistant Community Manager DABCO Property Management Maple Valley | Birch Hills 2200 NE Westwood Drive Pullman, WA 99163 (509) 338-0578
submitted by Grant I. - |Recommended: YesFirst Feelings — While I am overall happy and pleased with the communication and friendliness of Maple valley staff, I am quite annoyed by the inability to split payments. While I know that it is a DABCO decision, not specifically maple valley, I still want to make the feelings known. While an auto payment does allow us to split payments, I still think it is annoying that we are not allowed to split other payments. Overall very happy so far
response from property -Hi Grant! Thank you very much for your feedback, we appreciate you taking the time to write us a review! Austyn Blais|Assistant Community Manager DABCO Property Management Maple Valley | Birch Hills 2200 NE Westwood Drive Pullman, WA 99163 (509) 338-0578
submitted by Brad J. - |Recommended: YesService — For the most part, this has been a great place to live. There are a few things I believe could improve. Office being open outside the 9-5 Mon - Fri, these hours are not conducive to tenants that work during the day and rely on direct communications instead of making everything through the app very impersonable and is perceived as lack of customer service experience . The maintenance when receiving work orders could reach out to the tenant to schedule work needed. Groundspersons could actually pick up grass after being cut instead of leaving all the loose grass in the sidewalk, especially when the sprinklers run and wet grass is tracked into one's apartment. Have a designated smoking area, see a trail of cigarette butts along the sidewalk to the street is not really a welcoming sight for visitors or even coming home to after work. There should be one covered parking per unit, especially one that is next to their unit, it feels disorganized when people are using covered parking across the complex.
response from property -Brad, thank you for taking the time to share this. We take pride in our customer service and your feedback helps us to improve. If there's anything else we can do, please let us know! Kindly, Austyn Blais | Assistant Community Manager Maple Valley/ Birch Hills Apartments 2200 NE Westwood Dr. Pullman, WA 99163 509-338-0578
submitted by Jonathan R. - |Recommended: YesMove in — Website difficult to do move in inspection. Constantly froze and didn’t save pictures
response from property -Jonathan, thank you for your review! We have passed it along to the property management software company that the app is difficult to work with and are hoping to have some results soon! Kindly, Austyn Blais | Assistant Community Manager Maple Valley/ Birch Hills Apartments 2200 NE Westwood Dr. Pullman, WA 99163 509-338-0578
submitted by Mohammed A. - |Recommended: YesLovely Place for Family — We have just moved in, but everything seems to be great. The leasing process was great from start to finish. The office team was very communicative and friendly and the entire process was as smooth as it possibly could. Thanks to the entire team of Maple Valley Apartments. Well done so far.
response from property -Hi Mohammed, Thank you so much for your review! We are happy to hear that the move in process went so well for you and we hope that you enjoy the rest of your time living with us. Kindly, Austyn Blais | Assistant Community Manager Maple Valley/ Birch Hills Apartments 2200 NE Westwood Dr. Pullman, WA 99163 509-338-0578
submitted by Kathryn J. - |Recommended: YesNew to the area — So far everyone is so friendly My unit is perfect for my little family
submitted by Lauren B. - |Recommended: YesMaple Valley Apartment — Overall satisfied with Maple Valley Apartments.
response from property -Hello Lauren, thank you so much for taking the time to leave us a review, we appreciate your feedback! If there is anything we can do in the office to assist you, please don't hesitate to reach out to us!
submitted by Miguel P. - |Recommended: YesParking — There should be more parking space for each apartment complex. This is since I need to walk a decent distance every night to park or need to park on the side of the rode since all of the parking spaces are occupied.
response from property -Hello Miguel! Thank you so much for taking the time to give us a review. I hear you, parking can be tight, but don't forget that we are here to help. If you see vehicles on the lot that do not have a Maple Valley parking permit, feel free to take a photograph of the vehicle/license plate and let us know where it is located and we'll do our best to have it moved. We value our residents and want every aspect of your housing to be great.
submitted by Haley R. - |Recommended: YesMaple Valley Apartments — Overall a great place to live with great access to the SRC
submitted by Jacob B. - |Recommended: Yes. — .
submitted by Evan M. - |Recommended: YesGreat place to live — It’s a great place to live
response from property -Hi Evan, Thank you for your review! We are so happy to hear that you enjoy living here. Austyn Blais | Assistant Community Manager DABCO Property Management Maple Valley | Birch Hills 2200 NE Westwood Drive Pullman, WA 99163 (509) 338-057
submitted by Tyler P. - |Recommended: YesResident Review — Clean apartment and helpful staff.
response from property -Hello Tyler! Thanks for taking a moment to give us a review, we appreciate your feedback and hope that you are loving where you live!
submitted by Nathaniel N. - |Recommended: YesClean — Well put together place
response from property -Hello Nathaniel! Thank you so much for taking a moment to give us a review, we appreciate your feedback and look forward to helping you love where you live!
submitted by Julie J. - |Recommended: YesGreat first apartment complex — The moving in process and application process is super easy and they are helpful and you are able to get everything done and ready to be moved in. I got everything done in a short time and am able to move in
response from property -Hi Julie, We are glad to hear that the move in process was easy for you. Thank you for the review! Austyn Blais | Assistant Community Manager DABCO Property Management Maple Valley | Birch Hills 2200 NE Westwood Drive Pullman, WA 99163 (509) 338-057

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Maple Valley Apartments, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Maple Valley Apartments, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose

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